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26 Tips on How to be Safe in Your eBay Selling and Buying by: Brian McGregor The irony of eBay is that as it grows to be ever more successful, it draws the unsavoury element of the internet towards it. I'm talking about people who make it their business to attempt to defraud you and I in our eBay and PayPal transactions. Of course, not all dodgy dealings on eBay are fraudulent. Some are just mischievous. Others are by chancers, who perhaps reckon their victims won't be bothered to pursue them. Whoever causes it, it's left to the targeted buyer or seller to try and sort out the problem. All that we as users can do is to be extremely vigilant and cautious in all our eBay and PayPal activities. Here is a list of practical steps, in no particular order, which buyers and sellers can take to help avoid becoming the next victim. Hopefully you are already aware of some of these. It doesn't necessarily follow that if one of these applies the auction or person is fraudulent. But if you use your head, and build up a view of the overall transaction based based upon a number of these factors, you will reduce your chances of getting conned. a) Stock photos and descriptions Because they don't have the item they are 'selling', some fraudsters use a stock photograph of the item. And they will probably use the manufacturer's product description too. So, stock photos and no original description might be a sign. Search for other auctions by the same seller, and see if they are brazen enough to advertise the same item more than once. b) A price too good to be true often isn't true A fraudster wants your money quickly, so you may find they offer to close their auction early with you as the 'winner' having bid a price which you know to be somewhat of a bargain. Why would anyone close their auction early if the price hadn't reached market levels? I'll give you one guess. c) High value or high volume, newly registered sellers Although the vast majority of new sellers are genuine and honest, be cautious of buying from people selling high value items in bulk, very early on in their eBay career. This pattern isn't quite normal. Think back to your own first sales. You would have been tentative, and probably have tried single, low value items initially. So, a new seller fitting this profile may be someone who has perhaps been previously suspended and has registered another ID. d) 1 day listings Although 1 day listing are used by genuine sellers who have more than one item or who want a quick sale, unfortunately this duration is attractive to fraudsters too. They sometimes use a 1 day auction duration to gain a quick sale before their actions can be reported and acted upon. So, be extra wary on auctions with 1 day listing. e) Invitations to trade off-eBay This is a classic ploy of fraudsters. Having made some kind of contact with you, or you with them, they will invite you to purchase or to sell off eBay i.e. without using eBay's auction services. The attraction here to the fraudster is that they can drive the transaction along the lines they prefer, whether that be escrow, PayPal etc. Another reason why trading off eBay is not a good idea is that you have to keep your own formal records of the transaction, and you forfeit any cover from eBay buyer protection and PayPal buyer protection. Plus, and this might be a minor point, but you will not be able to leave feedback to let others know your experience with this seller/buyer. f) Payment methods with no recourse Fraudsters prefer to chose payment methods in which the buyer has no protection, like wire transfers where the buyer has no way of tracing where the money is going. Western Union Money Transfers and BidPay are favourites and should be totally avoided. Postal orders are similar although they are a popular payment method among the genuine sellers as they require no clearance time. Bank transfers and cheques can only provide the possibility of your bank investigating the details of the account the money was transferred into. For the best protection use Paypal and fund with a Credit Card. Note there are limits on eBay and PayPal protection, and you should make yourself aware of what these are. g) Unusual sales pattern If your seller's feedback indicates that they normally deal in collectables, DVDs or other specific items, be suspicious that they are suddenly listing laptops, plasma TVs or other high value items. The change may indicate that this seller's account has been hijacked. h) Bad english gives you a pointer Some fraudsters operate from abroad but pretend to be in UK or USA. As they aren't particularly adept at the english language they might use a translation tool like Babelfish to create their emails to you. So, watch out for emails that are not good english. In itself, it doesn't prove anything, there are plenty of genuine eBay sellers for whom english is not their first language. But it might add to further evidence you have. i) Location Location Location In the case of lazy fraudsters you might find their locations don't match up. By that I mean the auction says the goods are in the UK, but the seller's ID details show their location to be, say, Ukraine. This is not a good sign. Often in these cases if you contact these sellers you will receive an excuse as to why the item is not in the UK, and therefore can't be collected in person. In short, if an auction says the item is in the UK and the seller says that it is not, I would avoid the auction. And don't forget to cross check with their PayPal account, and see in which country this resides. j) Ask questions Always, always ask your seller a question. Any question. Their response, if you receive one, will help you judge how genuine the seller is. Beware auctions that carry a message asking you to contact the seller via a given email address as opposed to via the 'Ask seller a question' link. This could be an account hijacker trying to prevent buyers from 'Asking the seller a question'. They want to stop this from happening because such questions could be routed to the real account owner. k) 'eBay can vouch for me' email A warning about a relatively new tactic used by fraudsters. If you are proving hard to land as a buyer/seller, they may claim they can get eBay to email you proof of their validity so that you can trust them. eBay, of course, will NEVER do this. The email sent out, however authentic looking, is fake and is designed to get you to part with your money or your goods. This applies equally to Square Trade and PayPal. They will never email you certifying the genuineness of anyone. l)A PayPal warning There are fraudsters who use stolen PayPal accounts to accept payments. To lower the possibility of this, check your seller's location as shown in eBay, and then see if it is one of PayPal's permitted countries by clicking here: http://www.workwinners.com/nlr701.htm. If PayPal don't offer their service in the country that the seller resides, be very wary. m) Passwords Never have the same password on your eBay and PayPal accounts. Or indeed on any other financial or personal site. Change your passwords every 30-60 days on both eBay and PayPal. n) Escrow If your seller asks you to use escrow, and proposes an escrow company they've used before, this is a clear indication they are fraudulent. There are many fake escrow sites which will take your money fraudulently. The only escrow site recommended by eBay is http://www.escrow.com. An alternative in the UK is http://www.auctionpix.co.uk Please don't be tempted to use any other escrow company, however professional looking their websites might be. It is a fact that 99% of escrow companies on the internet are fraudulent. They are set up solely to defraud money out of unsuspecting buyers, and to get goods without paying for them from unsuspecting sellers. o) Pointers in feedback Try to read the positive feedback as well as the negative. Read the way your seller responds to negative feedback as this will often give you an idea of how the seller will react if something goes badly wrong. If the seller is offering high value goods, be wary if their feedback has been built up quickly from low value purchases. Also, if the overall rating is good, but there are a disproportionate number of negatives in recent days/weeks, this might indicate the account has been taken over. Finally, be aware that feedback is not the guarantee it once was. Feedback can easily be manufactured. Also, if the user ID has been hijacked, you'll be reading the feedback of the original account owner, not the person with whom you're currently dealing! p) Credit Card payment For high value items, or for amounts of money you can't afford to lose, make sure you pay by credit card which has online fraud protection. This will give you some recourse if the seller is fraudulent. In this context, paying via PayPal is not the same. PayPal do have a buyer protection scheme, but there are criteria which the eBay auction has to satisfy in order to qualify. Even if the transaction qualifies, PayPal's standard protection currently has a maximum value of $'1
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