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Article:
Does Your Company Face a Triple-Threat That Will Cause The Loss Of Your Company's Lifeblood - Customers? by: Mike Hayden Does your company face a Triple-Threat that will cause the loss of your company's lifeblood - customers? See full color web version at: http://www.SeniorManagementServices.com/pvt-101-assets.html Be sure to renew your PVT subscription before March 15th! Just cli'ck this link: mailto:Mike@SeniorManagementServices.com?Subject=Renewal-2005 'Science is organized knowledge. Wisdom is organized life.' -- Immanuel Kant. Whenever your employees leave for any reason -- even just to go home -- they take all or most of your company's most valuable assets with them. Every time they walk out your door, you say good-bye to: your trained employees who possess... your intellectual capital and conduct ... your proprietary business processes. And when you l'ose any part of those three assets, you risk losing customers. I'm sure this is not news to you. But, the question is: What can you do about it? You can protect yourself from this Triple-Threat by slaying one of your company's worst enemies - undocumented (tacit) employee knowledge (your intellectual capital). Here's an example of what I'm talking about: I recently met a couple in a restaurant. Sam was in real estate, and Betty worked for PeopleSoft. Betty was losing her job due to the Oracle/PeopleSoft merger. Betty's boss asked her to go to India to train her replacement! Well, I suppose her manager had nothing to l'ose by asking. But, you can imagine her answer. OK,n0w multiply this problem by '5
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