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Article:
Email etiquette... by: Richard Grady When dealing with people/businesses on the Internet, it will benefit you to remember the following tips. They are all based on my own experiences but I am sure they apply to every online business: 1. When replying to emails, include a copy of any previous emails, don't just send a new one. I can receive 50 emails a day that need a reply and I simply cannot remember every single 'conversation' with every single person. 2. If you have a problem/complaint, then of course, email for assistance. But be polite - don't start off with an abusive email (you can send that later on if you don't get the help you require!). 3. Simple words like 'please' and 'thank-you' take a second to type and mean so much. If you want someone to give you free advice, then use these words - you are more likely to get what you want. 4. If someone takes the time to give you free advice, then take the time to thank them. I get emails everyday asking for assistance on all manner of topics - selling on eBay, buying from wholesalers, setting up a website etc. I don't get paid for giving my advice and it is amazing how many people can't even be bothered to say 'thank-you' after I have helped them. 5. Allow 24 hours for a response to your email before sending a second one chasing a reply. Not every business has 24 hour email support. For example, I reply to most emails within 2 hours but I do have to sleep and sometimes I even turn my PC off for a few hours! 6. Remember that the email system is not 100% reliable - sometimes emails just don't make it to the recipient. If someone says 'I didn't receive your email
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