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Article:
Is Your On-Line Business Customer Friendly? by: Philippa Gamse Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually 'serve themselves,' without the need for overtime staff, or lengthy voice mail procedures. James Feldman is President of JFA, Inc., an online business offering high quality and unique gift items including automatic watch winders, Grundig shortwave pocket radios, and nitroglycerine pill fobs. The JFA Web site has been online since '1997
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